We’re here to take the guesswork out of your billing.
If you are having difficulty paying your water bill on time, contact Customer Service at 949-453-5300 or CustomerService@IRWD.com before the payment is due to discuss your options.
IRWD’s service disconnection policy encourages communication to get our customers’ accounts back on track. This includes:
IRWD uses a budget-based rate structure to calculate your monthly bill. This fair rate structure provides you with the water you need and puts you in the driver’s seat to lower your bill. IRWD customers enjoy some of the lowest rates in Orange County.
Use the rate calculator to estimate your bill, or get more information about rates and charges at IRWD.com/rates-charges.
You can set up online bill pay at IRWD.com/billpay. Other options are available as well. See Payment Options.
There could be several reasons why your water bill seems high. Review What to Do If Your Water Bill is High in the Save Water & Money section. Another option is to request a home audit from IRWD’s Water Efficiency team.
You can request a payment arrangement here. For information on the Low Income Household Water Assistance Program, go to csd.ca.gov.
We offer leak adjustments. If water usage goes back within budget after a customer detects a leak and makes repairs, we will re-bill the usage originally in the Inefficient and Wasteful tiers at the base rate. You are still responsible for paying for the water, but the over-budget usage is rebilled for you at the lower rate.
Request a water variance at IRWD.com/request-a-variance.
View IRWD’s Policy on Discontinuing Residential Water Service (SB998 Policy). This policy is available in additional languages: Chinese Farsi Korean Spanish Tagalog Vietnamese
If your service has been disconnected for nonpayment, you may be eligible for a reduction in reconnection fee.
Your account number can be found on any IRWD bill in the top right corner of the bill or in any eBill statement you’ve received.
If you experience difficulty registering due to outdated contact information or any other information, please contact Customer Service to update your information at CustomerService@IRWD.com. You may also call 949-453-5300 during regular business hours Monday through Thursday. View our payment system introduction video for more information.
