Contact us
At IRWD, we’re committed to providing the best water and the best service to our customers.
24-hour emergency assistance
For waterline breaks or other issues that need immediate attention.
Customer service
To start or stop service, ask questions about your bill or get general assistance.
Mailing address
IRWD headquarters
IRWD staff at the headquarters location includes Customer Service, Engineering and Administration. Board of Directors meetings are also held at our headquarters.
15600 Sand Canyon Ave.,
Irvine, CA 92618
8 a.m.–5 p.m. Monday–Thursday and alternate Fridays.
See alternate Friday and holiday closures.
Department contacts
From customer service representatives to water-saving experts, IRWD is here for you.
Customer service
For account issues, payments, billing questions or to talk to an IRWD Customer Service representative.
8 a.m.- 5 p.m. Monday-Thursday and alternate Fridays
Call: 949-453-5300
For online account-related issues, billing questions, account setup or closure or general questions.
If you have questions about your bill or are having trouble paying, let us help.
If your household has changed, you can request a variance online.
Water efficiency
If your water bill seems high or you have concerns about the efficiency of your home’s water use, start here.
Need help submitting a rebate application? Have questions about your allocation and water use? Our experts can help.
IRWD uses a budget-based rate structure. Learn how this helps you save money — especially when you’re water efficient.
Development services
For businesses that need assistance with engineering documents, guidelines, or requirements.
For submitting plans for approval, applications, or other requirements.
Other inquiries
For questions that aren’t related to your account, such as construction or website inquiries.
For reservations at The Duck Club or Community Meeting Room.
For general questions or information on workforce development programs.
IRWD operations Center
IRWD staff at the Operations Center maintain the Michelson Water Recycling Plant, Biosolids, Construction and Collection Services, and more.
7:30 a.m.-4 p.m. Monday-Thursday
7 a.m.-3 p.m. Friday
San Joaquin Marsh
The San Joaquin Marsh Campus includes the Duck Club, Audubon House, IRWD Visitors’ Center and IRWD Learning Center, and is located on Riparian View in Irvine.
Getting to the marsh
Visitors can access the Marsh via Campus Drive. There is no access off of Michelson. For directions, use this map; do not rely on Google or GPS mapping devices.
Graffiti hotline:
949-453-5535
Here at IRWD, we strive to have a zero tolerance for graffiti. Our goal is to remove graffiti from any IRWD-owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers, and associated buildings and fences.
- Give us the location of the graffiti—street, intersection, and address, if possible.
- Give us a description of the type of surface the graffiti is on—a block wall, pipe, fence, etc.
- Give us a description of the type of graffiti—is it spray paint, magic marker, etching?
- Give us your name and phone number so we can call you back if the crew is unable to locate the graffiti or has followup questions.